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Terms of Use

Effective date: November 9, 2026.

Effective date: November 8, 2026

These Terms of Use (“Terms”) are an agreement between you and IQW Inc., 204-10212 B Yonge St, Richmond Hill, Ontario L4C 3B6, Canada (“IGVA”, “we”, “us”). They cover your use of IGVA (igva.ca), a business directory for Metro Vancouver. By using IGVA or creating an account you agree to these Terms. If you do not agree, do not use IGVA.

1. Who may use IGVA

Anyone may browse IGVA. To create an account you must be at least 18 years old and able to enter into a binding contract. If you act for a business, you confirm that you are authorized to act for it, and these Terms bind that business as well as you.

2. Your account

  • Give accurate information and keep it up to date.
  • Keep your password private. You are responsible for activity under your account, so tell us at support@igva.ca if you think someone else has used it.
  • Each account is for one person. Do not create accounts to get around limits, suspensions or plan rules.

3. Acceptable use

You must not:

  • post or send anything unlawful, false or misleading, defamatory, harassing, hateful, threatening, sexually explicit or obscene, or that infringes someone else’s rights or privacy;
  • impersonate a person or business, or misrepresent your connection to one;
  • post fake reviews, or reviews of your own business or of a competitor, or offer anything in exchange for a review;
  • send spam or unsolicited commercial messages, or use contact information from IGVA to market to anyone without their consent;
  • scrape, harvest or bulk-copy content or contact details, or use automated tools to access IGVA without our written permission;
  • interfere with IGVA’s security or operation, probe for vulnerabilities, bypass abuse checks or rate limits, or upload malware;
  • use website autofill or any other tool on IGVA for a website you are not entitled to use.

We may remove content and suspend or close accounts that break these Terms. Where appropriate, we will tell you why.

4. Business listings

  • A new listing starts as a draft. An administrator reviews it before it is published. We may approve, ask for changes, decline or later remove a listing, at our discretion.
  • You are responsible for the accuracy of what you submit, and you must have the right to publish it, including photos and logos.
  • Listings must describe a real business that serves Metro Vancouver, and must follow the law, including licensing rules for regulated professions.
  • Some listings were carried over from the earlier IGVA directory. If you represent a business and want its listing corrected or removed, write to support@igva.ca.

5. Claiming a business

You may claim an existing listing only if you are authorized to represent that business. We may ask for checks such as a confirmation sent to the business email or a call-back, and an administrator decides. Confirming an email address does not by itself prove ownership. A false claim may lead to refusal, loss of access and account closure.

6. Your content

You keep ownership of the content you submit: listing details, photos, posts, reviews and messages. You give IQW Inc. a non-exclusive, royalty-free, worldwide licence to host, store, reproduce, display, adapt (for example resize or format) and distribute that content to operate, display and promote IGVA. The licence lasts while the content is on IGVA and for a reasonable time afterwards, for backups and records. You confirm that you have the rights needed to grant this licence. We do not claim ownership of your content and may remove it at any time.

7. Reviews, enquiries, follows and reports

  • Reviews must reflect your own genuine experience and must be honest, relevant and respectful.
  • An enquiry or booking request is a message to the business. The business and IGVA’s administrators can read it. IGVA does not guarantee that a business will reply, accept a booking or honour an offer.
  • You may follow businesses and heart, save or report their posts. Use reports honestly. A report goes to IGVA’s administrators, who decide what, if anything, to do.
  • Business posts (announcements, events and offers) are the business’s own content and responsibility.

8. Dealings with businesses

IGVA is a directory. We are not a party to any agreement between you and a business, and we do not provide, endorse or guarantee any business’s goods or services. Any purchase, booking or arrangement is between you and the business. Check credentials, licences and terms directly with the business.

9. Plans and fees

  • A Free Listing is available: one listing per account, with the features shown on the pricing page.
  • Business Showcase costs CA$100 for 12 months for one business listing. You can buy it in My IGVA for a listing you own that is published. Payment is taken by card through Stripe, our payment processor; IGVA does not see or store your card number. The charge appears on your card statement as IGVA.CA. The seller is IQW Inc.
  • Taxes. IQW Inc. is not currently registered for GST/HST, so no GST/HST is charged. If that changes, the price shown before you pay will include any tax, and it will never apply to a period you have already paid for.
  • When it starts. Business Showcase starts as soon as the payment is confirmed, normally within a minute, and runs for 12 months from that day. You receive a receipt by email.
  • No automatic renewal. It is a one-time payment. We do not keep your card and never charge you again without a new purchase. We email you 30 days and 7 days before it ends. If you do not renew, your listing keeps its Showcase features for a grace period of up to 14 days, then returns to the Free Listing. Your content is kept.
  • Refunds. You can ask for a full refund within 14 days of payment by writing to support@igva.ca. After 14 days, fees are non-refundable, except where the law requires otherwise. If we close your listing or account without cause, or stop offering a paid feature you paid for, we refund the unused part of the period pro rata. When a payment is refunded, Business Showcase ends at once and the listing returns to the Free Listing with its content kept.
  • We may change prices for future periods with at least 30 days’ notice. A change never affects a period you have already paid for.

10. IGVA’s content and trademarks

The IGVA name, logo, design, software and content we create belong to IQW Inc. or its licensors. You may not copy, modify or reuse them, except to view and share IGVA pages for personal or business-research use.

11. Copyright and content complaints

If you believe content on IGVA infringes your copyright or other rights, or is unlawful, write to support@igva.ca. Include the page address, the content concerned and why. We will review it promptly. We will forward copyright notices in accordance with Canada’s notice-and-notice regime where it applies.

12. Third-party links and services

IGVA links to business websites, Google Maps and other third-party services that we do not control. Their own terms and privacy policies apply, and we are not responsible for them.

13. Disclaimers

IGVA is provided “as is” and “as available”. Listings and posts come from businesses and other users. To the fullest extent the law allows, we do not guarantee:

  • that any listing is accurate, complete or current;
  • that a business is licensed, insured, verified or reputable;
  • that IGVA will be uninterrupted or error-free.

Nothing in these Terms limits any right you have under consumer protection law that cannot be limited, including British Columbia’s Business Practices and Consumer Protection Act.

14. Limitation of liability

To the fullest extent the law allows:

  • IQW Inc., its directors, employees and agents are not liable for indirect, incidental, special, consequential or punitive damages, or for lost profits, revenue, data or goodwill, arising from your use of IGVA or your dealings with any business;
  • our total liability for any claim relating to IGVA is limited to the greater of the fees you paid us in the 12 months before the claim and CA$100.

These limits do not apply to liability that cannot be limited by law, such as liability for fraud, gross negligence or wilful misconduct.

15. Indemnity

If you use IGVA for a business, you agree to indemnify IQW Inc. against claims, losses and reasonable legal costs arising from your content, your breach of these Terms, or your violation of law or of someone else’s rights. This section does not apply to consumers where the law does not allow it.

16. Suspension and closing your account

You may close your account at any time by writing to support@igva.ca. We may suspend or close an account, or remove content, if you break these Terms, if the law requires it, or to protect IGVA or its users. Sections 6 (licence for backups and records), 8, 10, 13, 14, 15 and 18 continue after your account closes.

17. Changes to these Terms

We may update these Terms. We will post the new version on this page with a new effective date. If a change is material, we will notify members by email or on the site at least 30 days before it takes effect. If you keep using IGVA after that date, you accept the change. If you do not agree, close your account before then.

18. Governing law and disputes

These Terms are governed by the laws of the Province of British Columbia and the federal laws of Canada that apply there. The courts of British Columbia sitting in Vancouver have exclusive jurisdiction over any dispute, except where consumer protection law gives you the right to bring a claim where you live. Before starting a claim, please contact us so we can try to resolve the issue informally.

19. General

These Terms, together with the Privacy Policy and any plan terms you accept, are the entire agreement between you and IGVA about IGVA. If any part is found unenforceable, the rest stays in effect. Our failure to enforce a provision is not a waiver. You may not transfer your rights under these Terms. We may transfer ours to a successor of the IGVA business.

20. Contact

IQW Inc., 204-10212 B Yonge St, Richmond Hill, Ontario L4C 3B6, Canada — support@igva.ca.